 |
Policies may change at any time without warning or
notice from Synthcom Systems, Inc.
- Europa related pricing
(all denominations in US dollars):
| Europa upgrade |
$199 (installation not
included) |
| Europa installation by
Synthcom |
$60 (shipping charges not
included) |
| New battery for Jupiter 6 |
$10 (installation
included in Synthcom performed upgrades) |
- Ordering steps:
Step #1: Decide who is performing the upgrade:
- You or a local service tech:
Are you curious as to whether or not you're up to
the task of the Europa upgrade? If so, check out Europa's installation
instructions:
Europa
Installation Instructions (10 Mb!)
Europa
Installation Instructions (360 kb!)
Note that you should only attempt it if you're more
than
comfortable with the procedure outlined in the installation
instructions. Synthcom Systems, Inc. will not be held liable for damage
incurred by improper installation.
The upgrade will
include a CDROM with
installation instructions - readable by any Windows or Macintosh based
personal computer. The Europa upgrade chip itself is warranteed for a
period of 6 months - installation is not covered by the warranty.
Please refer to the Europa
User Guide (3.8 Mb) for the Europa limited warranty
disclosure.
We prefer to ship the upgrade kit via mail. For
US customers, Priority Mail is the most popular option, costing only $5
for 2-3 day service. For International customers, Global Priority Mail
is the best value at $16, though it can take 1-6 weeks to arrive, with very limited tracking available. For those of who wish for faster service and better tracking, we recommend Federal Express. For an estimate of the
shipping costs, see FedEx's
website for rates. Our zip code is 97212, and the package type is
"FedEx Envelope". We can ship by other carriers such as UPS for an
additional $20 handling fee.
If you're in the United Kingdom, you may wish to directly contact
our authorized UK dealer & installer, Synth
Repair Services
in Stoke-on-Trent.
- Synthcom Systems:
For those who require or desire Synthcom's
installation service, we can install the Europa upgrade to your Jupiter
6's controller board for a small fee. The end user pays for shipping of
just the controller board both to and from
Synthcom Systems, insured for a value of US$1000 (or the cost of a
replacement JP-6, whichever is higher) and trackable.
If Synthcom
Systems receives an entire Jupiter 6,
there will be an extra $100 charge for the extra time involved.
We really prefer you don't
send the entire synth - the risk of damage is too great! Synthcom
Systems will not troubleshoot nonworking controller boards without
prior agreement on the repair cost. Each received
controller board will be tested before upgrading and the owner will be
contacted if the controller board is not functional or if the
controller board was damaged in shipping.
Turnaround time is usually 24
hours, excluding holidays and weekends. We cannot guarantee immediate
turnaround, but we will do our best to ship it back quickly. All
upgrades are performed on a first come,
first served basis.
For information on removing and shipping your
controller board, download our illustrated Shipping
Instructions. Please email
tracking information to us immediately after shipping!
We recommend shipping your controller board
via
Federal Express. For an estimate of the shipping costs, see FedEx's website for
rates. Our zip code is 97212, and the package type is "Your Packaging".
Specify a 1.5 lb box that measures 12x12x6 inches, insured for US$1000.
We can ship by other carriers such as UPS for an additional $10
handling fee. We prefer not to ship controller boards via mail ,
due to a customer's mailed controller board disappearing for 6 months.
The board eventually arrived safely, but we do not want to agonize over
a customer being without his Jupiter 6 for so long again.
Step #2: Have the following information ready before
contacting Synthcom Systems:
- Your name and shipping address, including
country!
- If shipping via FedEx, your phone number.
- Your email address
- Number of Europas desired
- Number of batteries desired
- Who will be doing the upgrade (see Step #1)
- Method of shipment desired (see Step #1)
- Method of payment (PayPal or Google Checkout only, other forms of payment are not accepted )
Step #3: Contact Synthcom Systems:
Contact us in one of the following methods with the
information collected in step #2:
- By phone: (United States) 832-EUROPA6 (832-387-6726). Hours
are 11AM-5PM Monday through Friday - Pacific time (Daylight saving time
observed). All major United States holidays observed.
Please do not call us
during odd hours expecting a machine! We are on 24 hour
emergency call, and there's nothing worse than being woken up at 6AM!
- By email: sales@synthcom.com.
Step #4: Synthcom Systems confirms your order:
For user or tech installed Europa upgrades, a Paypal or Google Checkout invoice will be sent. We ship 99% of our orders on the
same or next business day after payment has been received. For Synthcom
installed Europa upgrades, we will confirm your order and send you the shipping
instructions if you haven't already downloaded them. Note that any
duties, taxes, or import fees are
the
responsibility of the buyer. Sales tax is not applicable in any state
in the United States (we're in Oregon!).
A note to non-US customers:
Over 50% of our sales have been to customers outside
the United States! Musicians are using Europa-upgraded Jupiter 6s
in the United Kingdom, Germany, Canada, the Netherlands, Australia,
Sweden, France, Spain, Austria, Norway, Singapore, New Zealand,
Denmark, Finland, Belgium, Russia, Ireland, Israel, Argentina, Brazil,
Columbia, Cyprus, Italy, Japan, Malaysia, and Portugal (countries are
listed according to number of Europas sold).
At present, our only authorized installer located
overseas is Synth Repair Services
in the UK. We are happy to install Europa upgrades for non-US
customers, though we encourage you to research the shipping costs first.
All documentation is currently in English only. We
apologize if this is an inconvenience for you.
© 2000-2010 Synthcom Systems, Inc.
|
